Job Description

Overview

The Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

WHO ARE WE LOOKING FOR?

The ideal candidate is an upbeat professional who enjoys providing members with a one of a kind hospitality experience. They enjoy being part of a start-up environment and are committed to be a team player. They have a desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards.

Responsibilities

• Providing a warm, welcoming greeting to our members and their guests. Ensure that members are served in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
• Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grow and develop their abilities through training of employees, creating a positive, productive working environment
• Understands all policies, procedures, standards, specifications, guidelines for The Quin
• Provides timely and friendly service to members and their guests
• Service members with all food and beverage requirements in an attentive, courteous, and efficient manner
• Serves alcohol responsibly within State, Local and Store level laws and guidelines
• Proficient in preparing cocktails and other mixed drinks according to recipes
• Passionate and enthusiastic about food and beverage
• Have a thorough knowledge of menus, ingredients, out of stock items and current specials in all applicable venues
• Perform opening and closing duties according to established side work checklist
• Works in a clean and organized manner keeping bar and service areas maintained and in impeccable condition during shifts
• Has working knowledge of the Point of Sale (POS) system and accurately enters all food and beverage orders
• Have a complete knowledge of standards of service
• Assists other team members as needed, both with and without the direction of management
• Maintains positive and effective communication with team members and managers regarding all relevant information, special considerations and/or concerns pertaining to our members
• Re-stocks items and supplies as needed and alerts management of shortages
• Accurately and promptly prepares and tenders guests payments
• Prepares all close out paperwork accurately and submit to the manager on duty for verification at the end of each shift
• Communicates health and/or safety concerns/violations immediately to the management
• Attends all informational meetings
• Assume 100% responsibility for the quality of services provided
• Fills in where needed to ensure guest service standards and efficient operations
• Performs all other related duties as assigned
• Assist in the investigation of member complaints regarding food quality and service
• Ability to assist in other related food and beverage outlets if and when required
• Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

Position requirements

• Experience in a hotel or restaurant experience preferred
• Service oriented style with professional presentations skills
• Maintain high standards of personal appearance and grooming
• Ability to learn and master Northstar POS
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the teams work
• TIPS certified (can be completed during on boarding process)
• Excellent oral and written communication skills
• Detail oriented, good prioritization and follow up skills
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business
• High School Diploma or equivalent

About The Organization

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Additional information

We are not including job referrals or unrelated postings. Please apply through the official application channel.

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