THE COMPANY
Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.
Independent brands Faction Skis, United Shapes, and Phaenom share a commitment to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America and Asia sharing decades of experience. The group engages a global fanbase through in-house film productions and partners with other impact-driven organizations such as 1% for the Planet, Protect Our Winters, Coombs Outdoors & Outdoor F.U.T.U.R.E.
The group is committed to incorporating sustainable practices across the business, inspiring activism and driving positive environmental and social change, wielding each independent brand as a platform to catalyze a more inclusive, equitable and regenerative future for all.
THE ROLE
Based in Verbier, Switzerland | Full time (100%) | From 1 Sept. 2025 until 30 Apr. 2026
We are looking for an awesome Customer Success Intern to join our team. This paid internship gives you the opportunity to learn from one of the fastest-growing brands in the Snowsports industry. Our #1 mission is to make sure that all Fans (Customers) and Pros (Industry Professionals) or Retail Partners (Shops) are stoked and have a great experience with our brands.
As a member of the Customer Success team, you will join a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Customer Service, eCommerce, Logistics, and Sales.
With the support of your manager, you will learn to:
Offer the highest quality of customer service and great communication in your daily interactions with our Fans & Partners
As the first point of contact with our fans, advise on product selection, provide support for warranty and product issues
Encourage and process all DTC orders
Support to resolve any order or product delivery issues in a proactive and positive manner
Listen to our Fans & Partners and engage in debate and discussion on how to develop and maintain industry leading products and customer experience
Ad hoc office support including administration, events organization, and other errands
Fluent in English (German and/or French is a strong plus)
Excel knowledge (knowing what lookups and pivot tables are)
Comfortable using new technologies & software
A strong passion for the Ski industry/ Mountain Sports
Previous experience in the snowsports industry (sales or customer service) is a strong plus
An enthusiastic and curious attitude
Personable, outgoing and patient
Willingness to learn and take initiative, work independently, and collaborate well with a team
Able to work on weekends when required (hours worked on weekends will be compensated with free time the following week)
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