I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...Description Job Description Salary: $50-$65hr Job Description: We are seeking a highly skilled and experiencedNovius LIS consultant. TheNovius LIS consultant will be responsible for support and project-related tasks in support of laboratory operations. The...
...Typical starting pay, $18.30/hr. What We Can Give You: Medical, Dental, Vision, 401K Matching up to 4%, Life Insurance, Tuition... ..., 10 Paid Holidays, Paid Parental Leave, and more! Assembler I at Ditch Witch: This employee performs mechanical work building...
...provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to... ...introducing him/herself with jobtitle and experience, asking open ended questions, such as How...
...Francisco Type: Full-time Salary: Competitive, with equity options About Phaselab Phaselab is rebuilding the legacy eDiscovery industry from the ground up, empowering in-house legal teams with tools for document production that bypass the existing services...
...ManTech seeks an experienced and passionate, career and customer-oriented Cybersecurity Network Analyst to join our team in Fort Meade, MD . The Cybersecurity Network Analyst (CNA) performs systems and data threat analysis and enterprise-wide monitoring of Government...