Job Description

Job Description

• Open and prepare the office each day to ensure all areas are ready for client and team use
• Manage the front desk by answering phone calls, directing inquiries appropriately, and ensuring messages are relayed accurately and in a timely manner
• Serve as the first point of contact for clients, team, and visitors, offering a warm and professional welcome upon arrival
• Set up for client meetings, ensuring all supporting materials are ready for presentation
• Provide clients and those hosting meetings with appropriate refreshments
• Maintain a professional, clean, and organized office environment that reflects Gerber's high standards and client-centric approach
• Oversee the cleanliness, supply availability, and organization of all shared spaces, including conference rooms, kitchen areas, and supply rooms
• Ensure meeting spaces are fully stocked, set up, and reset before and after client and team use
• Monitor, order, and maintain inventory of office supplies, equipment, and materials to ensure availability without overstocking
• Proactively identify and resolve minor facilities issues, and escalate larger concerns to appropriate contacts
• Manage incoming and outgoing mail, shipping, and deliveries to ensure timely distribution and processing
• Run errands outside the office as needed
• Assist with team and client events as needed, including logistics, scheduling, refreshments, catering, room set-up, materials, supplies, and post-event clean-up procedures to ensure smooth execution
• Facilitate meaningful client touchpoints by preparing personalized communications and ensuring seamless distribution through our platforms
• Celebrate and recognize team milestones by organizing thoughtful gifts, cards, and shared moments
• Collaborate with team members to curate and share our monthly newsletter, reflecting the voice and values of the firm
• Oversee inbound website inquiries by reviewing weekly submissions, eliminating spam, and routing qualified leads to key stakeholders
• Assist with internal projects and special assignments as requested, demonstrating initiative and attention to follow-through

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